*

Saturday, September 10, 2011

Shaw Gateway vs Telus Optik

A recent comment from an anonymous blog reader brought up the topic of Telus Optik vs Shaw Gateway. One of my most read posts is my review of the Telus Optik service. Telus offers a solid television package with Personal Video Recorder (PVR) abilities and they do it for a decent price. Our other local home service provider, Shaw has been getting hammered by Telus since Optik was released, and continues to get hammered on a quarterly basis. However Shaw would not sit on the sidelines forever, they have been offering their new service, Shaw Gateway for several months and it wants to prove that Telus can be outdone. Outdone... but at what cost?

I'm going to start with the positives. Shaw Gateway has superior hardware. The PVR and remote HD boxes have HDMI ports that can output in 1080p resolution (best television quality to date) and the head unit carries a 500GB hard drive. These Shaw boxes are also 3D and DLNA ready meaning you won't be left behind when 3D television channels become more popular and you'll be able to integrate your local video, music and picture content from your home computer network. The DLNA feature is really nice (assuming it's implemented properly) as it could save you from getting a separate media server device. A big bonus with Shaw is that they do offer a higher end internet bandwidth. Telus Optik currently tops out at a constant 25mbps (approximately) while Shaw can get you well above 50mbps, if you are willing to pay for it. These internet speeds were once only to dream of, and now they are a constant reminder of how technology is rapidly advancing.

I think it's important to note that Shaw Gateway is also capable of the PVR Anywhere technology. Being able to pause live TV and resume your shows on any one of your other TV's is a great feature that both Optik and Gateway share. Also keep in mind that Shaw Gateway and Telus Optik are both capable of steaming up to 3 HD channels at the same time, and the ability to record more on the side. Keep in mind that both services will likely evolve and you may need software, hardware or even service updates to obtain the new features.

Telus really doesn't offer much (currently) over Shaw Gateway. Telus has a few small features like their Iphone and Android application to view the guide and record channels while not at home. As well Optik has Facebook integration that allows use of common Facebook features while still being able to watch TV. It is my understanding that the Telus hardware is not as advanced as the Gateway hardware but that being said, a lot of features could be added to Telus via software update that could allow it to match capabilities.

I find that Telus Optik is the solid choice for a great service at a fair price. Telus customer service has improved drastically over the last 2 years and is there to help you and keep you happy. Shaw is now the new kid on the block and is hoping to win back a lot of the lost Optik customers with their fancy Gateway service. Gateway is great but keep in mind that once you get the hardware and installation done, you need to be happy with the programming and it has always been my experience that Shaw loves to gouge people with content costs. You might get into Gateway for a good price but don't get wrangled into paying an extra $80 for another 5 HD channel packs that you didn't realize you wanted. I currently have Optik with about 80 HD channels and I will not pay more than $110 a month during my 3 year contract.

As always, be sure to call the companies and find out exactly what you can get for your dollar before you sign the dotted line. Also watch out as if you are an existing customer with either company, they will likely spit in your face when you ask for a mailed in promotion or deal. I would love to hear some experiences from current Gateway subscribers.

Ian

135 comments :

  1. Hi I switched from Optik to the Shaw Gateway with an offer for $99 for 3 years thats with 50mbps internet too 2x faster than Telus. Why did you not write the Telus internet slows when the TV's are turned on? We have 4 TV's that we use a lot in a regular family home. Our Telus 25mbps when TV's were turned on slowed to around 12mbps....

    So far I am finding with the Shaw Gateway you can do up to 9HD streams (all different)with Telus Optik I could only do 3 HD streams not 6 as you wrote. When Telus says up to 6 TV's it really means they can not all be showing different stuff. You can not do more than 3 all showing something different with Optik. The HD channels with Shaw are also cheaper than Telus. By this you do not have to pay for the SD to get the HD with Shaw, you can just take the HD. I get all the HD channels in my package. If you really had 80 HD with Telus then you would have the NFL and NHL packages which cost more than what you are paying. I switched because my price went up with Telus. I thought I was price protected but it was a lie by the selling rep.

    I was previously with Shaw and basically chose the lesser of 2 evils. They are not perfect but my experience is definitely better. I am told my Gateway will hook up to my PC soon. I also have hooked up External Hard Drive with the Gateway - I have 2.5TB of storage space from a max of 6TB - why can't Telus support this?

    Do a search for Promo 968 which is the Shaw Gateway offer the whole "5 packs" point you make is a negative of Telus not of Shaw it doesn't work like that. I used to think so too which is why I went researching properly.

    ReplyDelete
    Replies
    1. Jesus, man. Do you really need all 4 tv's streaming hd at once? I'll bet your kids are fat fucks. Kick them out for a few hours to get some fucking exercise. I bet you and your heifer wife could benefit from some fresh air too.

      Delete
    2. You're right and he and his family have agreed to get more exercise the day you attend an anger management course. But, hey, maybe you like being angry at the world, it's a great way to avoid looking at yourself. LOL. Anywho, have a wonderful day, old chap, unless, of course, you have other plans.

      Delete
    3. Very, very uncalled for.

      Delete
    4. No, not really. I don't want my tax dollars paying for their bypass surgeries when they hit 18.

      Delete
    5. I happen to have 6 TVs. 3 of which are in my man cave on the same wall.

      Delete
  2. Hey, I appreciate the comment, Except the parts where you elude that I have poorly researched of course. Perhaps if you had read my review of Telus Optik before writing your comment you would have seen that I don't always speak positively of Telus.

    My Optik review clearly outlines the drop of bandwidth on the different signal feeds and I even mention that not all geographic areas are same as even I only have a 1 HD show allowance in my area. You'd think I'd be a sure bet to switch to Gateway, however Shaw has told me their is no plans to provide Gateway in my area, at least not anytime soon.

    Telus has advised me that their hardware is capable of external USB support but when they introduced their hardware the Canadian/US copyright laws would not allow them to harness it as it would enable the ability for customers to save and transfer TV/Movies to their computers, which has since been lifted (from what I read).

    I have about 80 (give or take) HD channels as I have almost all of the available content with Telus. I bumped elbows with the right people and smooth talked the phone agents and managed to get a pile of freebies that allowed the price to come down. I didn't port my number which put a lifetime $5 monthly discount on my bill and all my equipment was rent to own with no charge after 3 years. With these companies it's all about price matching and playing a bit of hard ball. Telus simply won me this time, perhaps when the 3 years is over I'll be back to Shaw.

    This "5 packs" thing was only a reference to how, with either company, you can end up getting only the basics with only 25-30 HD channels and then have to shell out X number of dollars for all the other channels you want. It's just something to be careful about as you can really get gouged with content costs.

    As I said in my review, I believe that Optik is a solid setup but Gateway's hardware is superior and it allows for some real advantages.

    IaN

    ReplyDelete
  3. Hi Ian I just went back and read your first review, my mistake I should of read that first. The good thing about the Gateway offer I got was the HD is included with a 3 year guarantee. Optik was pretty good step above Shaw when I switched a couple of years ago. I can see the real improvement Shaw has made with the Gateway now. We are in central BC and got the Gateway just less than a month ago. We did have to wait 1-2 months for it to come to my area when I called back the rep said it was available everywhere now. Thanks for your blog entries I try to keep on top of stuff and it is always good to get most bang for buck - especially with our family home!

    ReplyDelete
  4. Excellent info Ian. Thanks for the research. Telus caught my attention with an offer of a free PVR rental as well as a $600 HP laptop. I am contemplating a switch from Shaw even though I am not unhappy with their service or pricing. If the two options are pretty comparable then why not grab up a free laptop? (even if it's not exactly a high-end unit) Would you have any reservations about signing a 3 year contract under this situation?

    Keith

    ReplyDelete
    Replies
    1. Nothing is Free, read the fine print..

      Delete
    2. I did the 3yr. with Telus and they sent me an upgraded HP laptop after it was a week late from the original date of arrival. So far no problem with Telus except rude over the phone service. The Telus tech. that came to my home was friendly and did a tidy install. Go for the Telus is my recomendation.

      Delete
    3. And I repeat from my original post above --- Sadly TELUS does not operate in my area otherwise I would be saying Bi-Bi Shaw....
      QUOTE
      5) As an existing Shaw customer of long standing, I'll give you three guesses as to what they will offer me.......
      UNQUOTE

      Delete
  5. First I would give Shaw a call and ask them if they would be willing to convert you (for a small fee probably) into a Gateway customer. If they refuse and say that it's only for new customers, or try to sell you everything and up your rates then I would definitely think hard about switching to Telus.

    It seems like you understand that Telus is not offering a high end laptop but they do get great deals on those laptops and have no problem dishing them out for next to nothing. Also make sure you check into what bandwidth internet Telus plans on giving you. If you are stuck in the lowest tier (15mbps) like me, you will want to make sure that you are comfortable with it's pros/cons.

    Otherwise, I think Telus offers a great service and they have the ability to make some good deals. I just signed my 3 year contract earlier this year and I'm very happy with everything. As long as your happy with the level of bandwidth and that you aren't going to need more over that 3 year period, go for it!

    IaN

    ReplyDelete
  6. Why go on a 3yr contract for a laptop with a 1 yr warranty, slower Internet speeds, and no support from telus if it breaks? That laptop was $300-something at best buy this past month. As it is a contract offer you won't be able to upgrade your package without re-negiotating, which means no upgrading to faster Internet in the future when telus offers it. For example if you have Shaw 100mbps you pay 100 price and next year it goes to 250mbps you get upgraded free. If your with telus on contract for a lowly 15mbps and want faster as Ian says your stuck. To me that's putting salt in a wound as not only are you stuck with dated hardware and lackluster support for it you are also stuck on a contract with cancellation penalties and outdated Internet speeds. Contracts like this stifle Internet innovation.

    ReplyDelete
  7. Yep, that last comment brings up some good points... be absolutely sure you are getting exactly what you want/need from Telus as if you think you may become unhappy with the service during the 3 years, you will be forced to pay out the contract which is not cheap. On the other hand I do know that Shaw isn't very willing to just throw existing customers their new equipment at you for free so if they won't help you get what you want for the price you want it at, going with Telus may be your best bet. All services aside, the internet speed, and how many HD feeds you can watch is what will really effect your decision.

    IaN

    ReplyDelete
  8. Anonymous is wrong. TELUS contract does NOT mean you need to renegotiate the channels or high speed. The only thing your signing up for is to "stay" with TELUS. You can change anything in your plans at any time.

    ReplyDelete
  9. Ian, just to Clear things up, media room presently cannot record/watch more than 4 hd channels. This is stated on the microsoft webpage. The Max optik can do is 4 hd channels 1 Sd. Shaw gateway can record 6 hd channels, and watch 3. This will soon be 6 records and 6 playback. I think making this statement.
    "Also keep in mind that Shaw Gateway and Telus Optik are both capable of running up to 6 HD channels at the same time," is incorrect and needs to be reworded. Shaw gateway is superior in the sense is does way more hd streams than optik can "ever" do presently on media room 2.02, and their bandwidth limitations.

    ReplyDelete
  10. Hello, I have not yet confirmed the above but i have checked my original source (here) which said "Optik TV supports up to 6 TVs, all of which can be HD TVs or a combination of SD and HD TVs". This statement from Telus made me believe that it was also capable of 6 TV streams but perhaps they mean that the PVR is capable of hosting to 5 other boxes, but not simultaneously. Those Telus guys are sneaky with their words. I have adjusted the statement to reflect this issue.

    Thank you for bringing it to my attention.

    IaN

    ReplyDelete
  11. Hi Ian, this is still wrong. The shaw gateway can record 6 hd and watch 3 hd at the same time. This is 9 hd actions. You can do any combination up to 9. An example is record 3Hd and watch 6 hd on 6 tv's

    Need to separate what optik can do and gateway as they are not the same at all. In this department, gateway creams optik.

    ReplyDelete
  12. I'd like to point out a couple of issues that no one has really mentioned yet, on either blog posting. It has to do with capacity for HD programming.

    We switched just the other day to Telus Optik TV and internet from Shaw. We had been with Shaw for our TV and internet since each service has been available - literally since cable became an affordable option. We made the switch based mainly on two factors.

    For us, Shaw does not have as good a channel line-up, especially in HD, and they do not appear to have the capacity to improve it. We did our research and talked to friends who work for both Shaw and Telus. Essentially, it seems that Shaw has only a limited amount of space to feed HD channels in a connection. This means that they can only add so many HD channels, and so must pick and choose what they offer. So, Shaw may offer plenty of HD, but not the ones we are looking for. Telus on the other hand, usually adds new HD channels as soon as they can, and don't have such space restrictions. As an example, in our case we desperately wanted Setanta HD and Space HD, neither of which is offered by Shaw. Telus offers the former, and is going to be offering the latter soon on Optik. Offering Setanta HD is huge. There are forums dedicated to complaining about how Shaw does not offer it, and won't talk about it. Setanta offers the bulk of the EPL soccer games broadcast in Canada, and all of the rugby. Shaw also worked out to be more expensive when bundled, for what we wanted.

    We have also found Shaw's customer service abysmal. When asked why they don't offer certain channels, they deliver the standard line "We are always reviewing our channel line-up." This is what we received after every inquiry, including if they were even considering new channels. They would not explain anything at all, even when told we were considering switching. This is if you can even get through. 4 hour waits to talk to someone have not been uncommon. We are now paying less and getting more with Telus. I can't speak to the quality issues since we haven't had the service long enough, but so far everything seems just as good or better. Setanta HD alone is worth it. As a sidenote, our pre-gateway Shaw PVR stopped working properly after less than two years.

    You would think Shaw would want to treat longtime customers well, but we have been treated very poorly indeed. And this in Shaw's home market! We live in Calgary. Optik has us for now, we'll see how it goes.

    ReplyDelete
    Replies
    1. Yes, Shaw's customer service is horrible. When new in town, customer service and decent pricing was what made Shaw stand above the competition. However, I cannot attest to good customer service from Shaw. And I agree with you -- Shaw does not treat long term customers well. It's always about rewarding the new customers and screwing over the ones they already have. Having said that, this is the kind of market we're in with all telecommunications companies. Sad. I like being loyal to my service providers, but there is no reward for my loyalty. In fact, it feels very much the opposite. So, I'm joining the crowd that switches companies whenever there is a better deal to be had. It's not how I like to operate, but it's what these companies force me to do.

      Delete
    2. if you have to wait on the phone for any amount of time why not go to a Shaw office which Telus does not have

      Delete
  13. Kevin. From What I understand Shaw has and will always have more bandwidth. That's why they are soon delivering 250 Mbps internet service, 10 times the highest speed delivered by telus. The reason telus can have more channels at the moment is because of the way it's delivered, and the fact that it uses your internet bandwidth.

    Shaw doesn't touch your internet bandwidth to deliver TV. Telus also has things like short time delays for faster channel switching, all in my opinion shortcuts for delivering what seems like a better service. While shaw on the other hand slowly works to have a solid system of delivering their services, like upgrading to DOCSIS 3.0 and freeing up bandwidth from discontinuing analog channels. Take it from a person that has been researching the difference between the 2 for years, shaw's channel lineup will get better.

    However, I did consider switching to telus temporarily, and I think for a person like yourself who wants said sport channels urgently, it is a good idea. That being said I would never sign a 3 year contract, because I know that shaw will come out far superior before that.

    Hopefully that wasn't too confusing :P

    ReplyDelete
  14. I'm sorry but you are wrong in somethings. The

    -Telus set top box's are 3D and use HDMI

    -Not everybody can get the 25mbps Telus service, usually its 15mbps. 1 HD stream.

    -The telus software is more advanced - Microsoft Media Room 2.

    - The cost of the new shaw gateways is terrible, plus you can't add say a xbox 360 if you have one sitting around as another receiver.

    -50mbps service is overrated and not needed, its just a speed that is not really required. The upload is still crappy.

    ReplyDelete
    Replies
    1. Upload is crappy? 3Mbps blows the competition out for same or lesser price..

      Delete
  15. Forgot to also mention that shaw only has 6 live feeds. The ability to watch 3 more is for previously recorded shows, not live television.

    ReplyDelete
  16. I've had enough of Shaw. 25 Mbps is more than anyone needs. Optik is just beautiful and the HD is better than I've had with Shaw or Shaw Direct.

    ReplyDelete
  17. Thanks Ian for the review.

    I am too switching over (telephone, internet and tv)to Telus from Shaw. After doing a bit of researching, I realized I've been paying a fair bit more than most on the forums, especially deals that many new Shaw customers have been receiving. Despite having been with them since their days as Rogers in Vancouver, Shaw wasn't able to do anything for a long time customer like myself. All in all it'll be cheaper with Telus, even at the regular price after their promotion. Capabilities of the Telus Optik system will work just fine for us. 25Mbps is more than what we need.

    ReplyDelete
  18. Last spring I signed up for Optik TV from Telus.
    It is really great. The equipment is very slick with a small footprint and Telus has the best selection of HD programming. Unfortunately even after 3 attempts the telus techs could not get my link to deliver a proper signal so much of the time I was left with "signal lost" or "client initialization error' on my TV screen instead of the desired program. I jumped on the Shaw Gateway 3 yr $99 special out of desperation to be able to watch a whole football game. The shaw techs are really pros and tested every cable segment, replacing anything not up to snuff. They even sent a crew to dig a trench to install conduit with new cables underground so I get the best signal. Now I have a great picture but I must say the equipment seems cludgy and slow compared to Telus. The interface is not particularly user friendly and the HD channel selection is very second rate. Changing channels becomes a slow boat to china but it is a bit cheaper but I would opt for Optik if a good signal from Telus was possible

    ReplyDelete
  19. Good article. nicely put. Very fair an informative. Just to clear up a few things I am pretty sure where i live you can get a straight 26 mb internet connection with 3 hd streams and 1 sd stream for optik. It is a fiber optik connection and so far seems to be bullet proof. I also think if i max out the stream (which i shouldnt with only 2 TV's) i can watch something prerecorded.
    I cut the Shaw cord when i got a $280 bill and when i called in, asked for an explanation and refused to pay it all the rep would repeat over and over was you have to pay your bill. I had never missed a bill payment with them in 12 years. So they sent me to collections and my wife paid it behind my back. I cancelled and now they call me once a month. i still have no idea how my bill all the sudden was $100 more. Oh yea they also tried to charge me another $280 for cancelling because they need notice so i cancelled in stages and only got nailed for $54 internet. Oh and they also charged me for a modem i paid for years ago and they put a hold on authorising my PVR until when i sold it. It wasnt until the buyer threatened to cancel (a friend of mine thank god) that they changed their mind and on and on it went... Oops this turned into a rant and that wasn't my intention..... oh well Telus has been great not what i expected.

    oh ps. my buddy who bought the PVR had an issue with his signal. He has a basement suite downstairs his daughter uses. All connected and she doesn't pay rent. Shaw tried to make him go on billing for it because it had a kitchen. After the tech left someone else showed up a week or so later and told them if he didnt let him in to check out the suite then he would cut off his cable. He said go ahead and he is now with Telus too.

    ReplyDelete
  20. I was seriously thinking of switching to Telus to get my bill lower and the free laptop. However, I just remembered that Shaw does not outsource to other countries whereas Telus does. I feel so strongly about keeping our Canadian citizens employed here in Canada that I am willing to pay more and stay with Shaw.

    ReplyDelete
    Replies
    1. I totally agree, I rather pay more and keep the jobs in canada

      Delete
    2. This comment has been removed by a blog administrator.

      Delete
    3. You really think that extra money is going to keep Canadians employed?...think again..Shaws executives are getting huge bonuses; that's where the difference you're paying is going!
      With the poor Shaw service and disrespect for long-term customers I'm switching to Shaw right now as well as 2 other friends and 3 family members! Bye bye Shaw!

      Delete
    4. I didn't even consider the 'jobs in canada' benefit in my search for shaw v.s. telus. Thanks for sharing this.

      Delete
    5. Every time I've Spoken to someone at Telus, it's been someone in Canada. Unless you consider Montreal to be in another country.

      If you have occasion to speak to a Telus rep, just ask him where he is. I believe you'll find that he (she) is in Canada.

      Mos companies have found that outsourcing to other countries like India is more costly in the long run and the cultural problems make it very difficult at time.

      Delete
  21. No one knows in the long term, but according to what was being commented on this site (http://post.actionjay.com/67965575), Shaw has already set up a call centre in India. This has nothing to do why I'm switching over to Telus after all those years with Shaw. From what I've read here and on other forums, there seems to be more good things said about the Optik system. i'll be finding out in a couple of weeks. I'm sure there will be no difference in treatment by either of these firms once the contract is signed (telus' free laptop & pvr rental). i was rather poorly treated by the Shaw customer rep when I called to check if I could be qualified for their Gateway promo.

    ReplyDelete
  22. Im pretty sure Telus has a lot more employees working in Canada than all of Shaw. I have also seen an article that Shaw now has a Call center in India.

    ReplyDelete
    Replies
    1. SHAW is running on borrowed money and slipping. They're losing it fast.

      Delete
    2. Shaw will do whatever they can to save a buck to increase executive bonuses!

      Delete
  23. Shaw has had a Monopoly for so long and now they are losing share in a big way to Telus. Waited an hour and a half today on hold just so i could tell them to stick it....they ofcourse wouldnt let me and offered to lower my monthly rate by one half. What a bunch of scammers...why do i need to leave them to get their best price?

    ReplyDelete
  24. You're right, same happened to me. I left anyway and went to Telus where i am really happy.If you're with Shaw...don't be a sucker and pay their posted rates. If you're not switching, atleast call them and ask for a better price. They will give it to you as they are desperate !

    ReplyDelete
  25. What is the $99 gateway offer...does it include phone, cable and TV?

    ReplyDelete
  26. Yup...includes the whole ball of wax but Shaw only offers the $99.00 pkg to new customers....if you've been with them for an extended period...you're S.O.L. So much for customer loyalty.

    ReplyDelete
    Replies
    1. thats not true as I switched to it randomly after being with them for 2 years.

      Delete
    2. Shaw gives NO deals to existing customers.

      Delete
    3. Not true, I'm a long time customer of Shaw's and they phoned me at random a couple of weeks ago and offered the new Gateway and a reduced price for 3 years. It's very low the first year, the price will go up a bit the second year and a bit more the third. I am actually buying the Gateway portal but that's also included in my monthly bills. Just got it installed and find it very confusing but I'm sure will get used to it.

      Delete
  27. Just to clear up from the last comment, anyone can get the 99$ deal. Personal tv+broadband 50+home phone= 99$

    Shaw trumps optic in my opinion

    The gateway also has built in docsis 3 modem that will be in future use soon I'm sure.

    Who would even sign a 3 year contract for a crappy laptop. Shaw no contracts ever!!!!!!

    I'm my house my kids would kill me if I got telus, we can do so much on the Internet all at the same time. While it doesn't affect you TV. Telus is misleading on there 25mbs as you would never get that with 3 TV's on. If your lucky depending what area 10 MBs, I've seen as low as 2 MBs with 3 tv,s on. But they are charging you for 25. what a joke

    Anyway to some people it's all about the free stuff that is included but won't last as long as the contract is.

    My neighbor feel for the free laptop - what a piece!!!

    I love shaw and there great customer service - there products are unbeatable and I will never be leavinG.

    Shaw is currently reclaiming channels of analog which will free up an infinite amount of bandwidth and what they are going to do is what ever level of Internet you have on your home service they are going to give you the same level anywhere in western Canada. Meaning my 5 year old daughter will be Able to stream her movie of the Internet and watch it un interrupted from Victoria to Calgary, while my son can online game the entire way as well... With no additional cost!!! Talk about amazing

    Telus couldn't match that for the life of them...

    ReplyDelete
    Replies
    1. You are NOT obligated in anyway to sign a contract with TELUS. That seems to be the only SHAW lover argument I ever hear. It's a weak point that holds no ground.

      Delete
    2. I disagree that Shaw has great customer service. I like Shaw internet and am a little worried about the internet speed with Optik, especially with the comments about it slowing down when the TV is in use. That sounds like a pain. But I am willing to try Telus Optik for two reasons: 1. Shaw has never treated me nicely once I became a customer. The one time I had an issue and needed assistance, they beat around the bush and didn't offer me a satisfactory solution. Also, the way they set up my internet feed/wires to a new room was horrible: instead of feeding it through the walls, they just fed it outside the house and drilled a hole from the outside of the house to the wall inside where the feed would go (the wire goes from one side of the house where the main feed is to the other end of the house where the internet connection was required 2. They never called me, an existing customer, to talk about their new services that I might benefit from. I would have to, instead, threaten leaving in order to be offered perks. So, if loyalty is dismissed so easily, I throw my loyalty out the door to both Telus and Shaw. If I'm not happy with Telus, I'll go back to Shaw when they offer me the next best deal to come back to them.

      Delete
    3. I disagree, Telus only seems interested in retaining customers through contracts. The contracts will get you a cheaper price. If you don't go with contracts it is more expensive

      Delete
    4. Shaw customer service in non-existent! They clearly don't know what service is. Long waits to contact them, no deals for loyal customers, constant price increases for nothing more, etc. etc.
      Go Telus Go!!!
      Won't be long the way Shaw is crashing and burning that they'll be gone...it's called arrogance!

      Delete
    5. Telus is the way to go,they are really good;I was with shaw cable for a long time they are just expensive, and their customer service is sometimes rude as hell.

      Delete
  28. I have never had picture quality problems with Shaw but became disenchanted with their customer service and turned to Optik, a little over a year ago.
    At first I was really happy but soon realized the limitations in the picture quality. I turned a blind eye to the image shortfall because of the great software functions of the PVR.
    However, I just can't stand the compressed signal Optik provides anymore and have been swayed back to Shaw due to their gateway product.
    Some people who have Optik have told me they don't experience compression issues and I believe them, but I know I do. This might be, in part, that I live in a 30+ year apartment building where the internal wiring hasn't changed. Just because Telus has run their new wire to the building doesn't mean that the signal is distributed, well, once inside.
    Here's hoping that the better reviews of the "new and improved" Shaw customer care are true and at least to knowing that there's better image quality.

    ReplyDelete
    Replies
    1. Your picture doesnt change with your wiring. STOP seeing this as cable, its not. ADJUST contrast, brightness, etc. Different devices will look different on each tv. Adjust that shit before you bash any company

      Delete
    2. Wow!
      That's your advice? Really? Adjust contrast, brightness, etc.?
      Perhaps your brain needs to have it's brightness adjusted.
      Nice technical advice, genius.
      When the picture is pixelated, it's pixelated.
      What's your backup advice when the brightness and contrast doesn't work - wrap Saran wrap around the screen?
      Thanks for the "tip" Mr. Telus.

      Delete
  29. I negotiated what I thought was a great deal with Telus at the end of August to upgrade my internet and get Optik TV. I was told that because of customer loyalty, that they would give me the Laptop. I have phoned for 3 months and have been told that the computer was coming but 2 days ago was told that I was never approved and to accept the deal that I got. Was even told that if I wasn't happy they would remove everything. How's that for being diposable.

    ReplyDelete
  30. I posted earlier indicating I had to leave Telus Optik for Shaw Gateway due to pictue quality issues. I must say the Telus was very easy to deal with when I switched over to Shaw and did not receive any surprise bills afterwards like has been my experience with Shaw previously. The Telus HD line up is the greatest and if you can get a good picture I recommend it. As for modem speed my Shaw speed is supposed to be 50 mbps but when I test it with the Shaw speed test it only registers about 19. Whan I complained to Shaw they sent a tech out who tweaked a few things on the phone with someone and then I was getting 48. A few days later it was back to 19. So they are not being honest with their bandwidth allocation.I had 3 TVs going with Telus and never had any problems with internet bandwidth so I don't believe this is a big issue. For sure the compressed Telus signal is sensitive and you need good cabling for the complete circuit to enjoy a clean picture but even Shaw has picture problems now and then as they are also compressing the Gateway signal.

    ReplyDelete
  31. 19mbs,are u using your own wireless router? Or there docsis 3 cisco modem. I find it funny that at one point u got 48, I'm 100% positive it's your computer if our using there equipment! Try going into safe mode and I bet ur at 45-50

    ReplyDelete
  32. I just had the Gateway system installed, what a fiasco. First: the appt was for Wed morning, my wife called shaw to confirm on Wed morning before taking the day off work "yes we are coming today between 8 and 12" was the response. 3 calls later at 2:30 they realized they had booked the installer for Thurs.
    So finally a week later we have it. Now every night it goes out, stops working at around 9 pm the installer has been back twice and fixed it.
    The only way for me to fix it is to reboot the system ( try to pvr something when it is unplugged ) When it works it is great but who wants something this unreliable.

    ReplyDelete
  33. Switched from Shaw to Telus for a better deal. Switched back to Shaw for better quality service. Telus video HD streams are poor quality and show compression artifacts in low contrast and gradient areas of the video and the internet speeds are terrible. If Telus DSL internet is so good, why bother with Optik IPTV. Just use a 3rd party IPTV provider and get hundreds of channels. I will contest my Telus contract penalty do to poor service. Three replaced modem/routers, reduced connection speed to prevent further modem/router failure, and continual reduction of service quality as more clients were added to local hub/node. From over 20mbps a year ago to just over 10mbps at termination of service. Telus services are like the old dialup services offering 54k speed over a 24k modem by server slight of hand. If your house was on fire would you believe the Telus Fire Department telling you they can pump the same amount of water through a garden hose as Shaw does through a real fire hose?

    ReplyDelete
    Replies
    1. try adjusting tv settings. its amazing what setting up your shit can do. Also stop expecting blu ray quality from any provider as that is not remotely possible at all. Also stop expecting the world to bow to your every whim

      Delete
    2. OP never indicated they were expecting bluray quality. Expecting an "HD" video stream to be free of compression artifacts is completely reasonable IMO.

      FWIW, I can see why the OP chose to leave if his connection speed dropped like that and he had to switch modems three times. What happened to the number of local users not affecting ADSL speeds?

      Delete
  34. There is a new survey for the gateway that is floating around on forums.

    If you do have a gateway you should fill it out as the results of customers thoughts etc will be published. Plus it gives shaw the chance to see it as well

    http://www.dslreports.com/forum/r26617469-ALL-Shaw-Gateway-Survey

    ReplyDelete
  35. I have had the Shaw Gateway for a few months and it has been beset with problems. I now have no television signal at all and the technician can not come until December 14th. I have had a tek out twice and the problems just get worse. I have lost all of my recordings and have spent hours waiting for technicians. Prior to the recent complete loss of signal I have probably had to unplug and reset the Gateway over 50 times. This thing is a dog. I am a very tech savvy person and have never had more issues with this piece of ****. Oh, I also enjoy waiting for hours on the phone with Shaw.

    ReplyDelete
  36. I switched to Telus for their three bundle 5 months ago for savings over Shaw. I liked the Optik at first but it never worked properly. We could not watch a recorded show non any of our other sets - just would not work. We called and nthye hhad us unplug and re-boot everyhting severalk times with no luck. They said they had never heard of this before and would call baack. After several weeks we called them and they had us unplug and re-bbot agin with no luck. We will call y0ou back. They did not and we called again a couple of weeks later and they finally amdmitted that they had a fromware issue and where waitng for a fix. Never came so I swithc back to Shaw with their new Gateway promo of $99 plus which incudes renting to own the equipment. This is much cheaper than the deal that I had when I switched to Telus, comparing apples to apples programming. Seems to work good so far.

    ReplyDelete
  37. Exactly the same problem Peter. I have now had it replaced twice and my house wiring and line to the house has been replaced. The last Shaw guy told me telus had fiber on my street and I should call them. I have invested over $600 (not including the $100 charge for running new lines) and their response is to call the company i should of went to to to begin with. What a load of crap. I am so mad right now. I think i may take the cable guys advice and if they dont return my money for this i will never ever come back to them.

    ReplyDelete
  38. looking forward to meeting telus optik tv after having been with shaw cable
    for over 15 years.

    ReplyDelete
  39. Hello,

    Here are the results of the Shaw Gateway Survey

    Please see the following link

    http://www.dslreports.com/forum/r26647461-

    ReplyDelete
  40. I need advice!!! Unlike a lot of people on this site I only have 1 tv, 1 Mac laptop,and 1 windows PC. I took out my landline last year and went with a Rogers cell contract (please no comments on how stupid I am....It is bad enough punishment having to deal with them)

    For such meager usage Telus or Shaw?

    ReplyDelete
  41. For "meager" or "heavy" usage, SHAW is your best option AND value for DIGITAL Phone, Internet & TV.

    I'm a heavy user of technology and I just switched from TELUS to SHAW.

    I like the double speed of the INTERNET at 50Mbit for the same price as the 25 Mbit (Max from Telus) and the digital SHAW phone is always cheaper than analog and they do provide a 4-hour backup power for the phones if you are wondering if the power goes out.

    As for TV, TELUS OPTIK PVR has an issue with "sharing" on COAX due to a Microsoft Windows CE problem with no fix until at least Spring 2012 and the MAXIMUM of 2 HD channels per connection whereas you can get 6 HD @ 1028i and it ALL WORKS as described.

    As a HEAVY USER, I'm happy with the SHAW stuff...for now. They are going to 100 Mbits in Feb 2012 for just $10 more. And I do get about 49 Mbits download TODAY. They say that you need about 50 to 60 Mbits for HD Internet TV

    For this month, you can try each for $19 for 3 months and can get $100 VISA card for each service if you sign up for 3 years.

    The only negative with SHAW is that you must pay for the PVRs and/or GATEWAY/PORTALS but you do own it and there are deals at BEST BUY, etc. It is FREE RENTAL with TELUS if you sign for 3 years.

    Bill

    ReplyDelete
    Replies
    1. Only negative???
      Shaw internet is slow, changing HD channels is painfully slow, you have to buy all their equipment and you can sit on the phone for hours to get ahold of Shaw! Think BEFORE making the mistake of going to Shaw!

      Delete
    2. What are you talking about "Shaw Internet is slow"? Sorry, but Shaw Internet is much faster than Telus. And watching HD tv doesn't take from your overall bandwidth. Fact.

      Not saying Shaw is the best choice for everyone, but for those who want a better quality and faster service and are willing to pay for it, they are the choice.

      Delete
  42. I actually read every post on this topic. It seems to me that Shaw product appears to be way superior over Optik, yet the entire thread of posts seem to have most people bashing Shaw and leaving. This leads me to conclude that Shaw has dropped the ball on customer service, which is funny because five years ago, everyone hated the lack of customer service provided by Telus. So telus obviously recognized their own downfalls and worked very hard to better themselves, while Shaw appears to have become to comfortable with their growth in market share and have now dropped the ball on customer service, which coincidentally was what gained them all the Telus customers in the first place. I think Shaw recognizes this and are trying very hard to win back customers. 2012 will be an interesting year with the battle of the giants,,lol. I have to state that the only reason I would never change from Shaw to Telus, is the contracts. Things in this age of technology change to quickly, so been locked into a contract, is not for me.

    ReplyDelete
  43. I work at Shaw. We have opened three new call centers and have hired over 800 people to combat the wait times. We are currently swtiching all areas of canada over to digital to free up our ability to provide more channels. We already have in place hot spots throughout major cities for our internet. soon anywhere you go you will have access to your shaw internet on your laptop or cell phone. we are working on coming up with better retention offers. the shaw plan personalizer is a great new package for existing customers to get an ongoing great rate. the call center in india will soon be closed due to complications. they were mainly only calling leads that spoke poor english in the vancouver area. i beleive in this company. the treat all emplyees exceptionally well. great benefits and pay structure. there is a lot of room to move up in this company. in the near future telus wont be able to touch us.

    ReplyDelete
    Replies
    1. How about learning what the hell customer service is about!
      Nickel and dimed me for too long! I've switched to Telus and my mother in law followed; my wife has no also taken her business internet and phone to Telus. Shaw is the most arrogant company I've ever had to deal with. Hire all the people you want, if they can't do anything for their customers, it ain't going to matter if you add another 1000 people!

      Delete
  44. Are there any champions of Bell ExpressVu satellite here or is it inferior to Telus/Shaw?

    ReplyDelete
  45. I'm more confused now then ever. it would appear that everyone experiences something different depending on their location, quality and age of cable/hardware and how they can smooth talk the CSR. Does it come down to how much free stuff you get? Thank you to everyone who did their research but i think i'll take my chances and stay with shaw. Ill be intersted to hear about Bell now

    ReplyDelete
  46. Bell has the worst customer relations record in Canada. I spent 3 years of one billing screw up after another. Hundreds of yours(not exagerating) on hold or explaining to some poor minimum wage earner about the latest double charge.

    Stay clear of Bell!!!

    ReplyDelete
  47. Okay first of all, usually I dont get involved with forums cause well they just annoy me cause most people dont know what they are talking about and are just looking for a place to complain about bad service with one company or another. That being said, I have worked with Home Theatre Electronics for over 8 years now and I can make things easier. Every customer service experience will be different depending on the person who is trying to help you out. So stop bashing the customer service. Second when it comes to PICTURE quality, the order it would go in from worst to best is as follows:
    Telus (worst)
    Shaw (second)
    Bell (best)

    The reason for this is because Telus does not have the ability to transfer the data for HD correctly and in many areas (including their own facility) they cannot support the HD which is why there signal drops in and out.

    Shaw can support the data quite well and will provide a good overall watching experience.

    Bell transfers the most amount of data per second for video feeds that do not get interupted by internet signals and there for supports the best quality in picture, and just to make something clear Bell PVR has always been able to support 1080p so shaw wasnt the first to release a box that can do that, unless your saying first cable box to support it.

    I personally have used all 3 providers and can honestly say I would currently not use telus, but maybe in the future with the way technology goes eventually telus is bound to introduce something that spikes my interest. Bell I would have except the only problem with bell is that you have to use satelite and not everyone has the option (such as myself) I currently use Shaw, I have the gateway and cant say I really have a complaint. Sure I wish their costs were lower but even if they cut my cost in half I would still be saying I wish it was lower. Even if it was 20$ I would still be saying damn why do I need to pay 20$ why isnt it 10$ or why isnt it free? I bought a TV to watch HD didnt I?

    When it comes down to it, you pay for what you get.
    Telus is the cheapest and go figure has the worst overall picture rating
    Shaw costs a little more but what do you know your picture is better
    Bell costs the most, and hey look at that, they provide the best picture quality.

    What a shock, I figured it would be the other way around I pay less but get better. (with TV it doesnt work like that, just deal with it)

    ReplyDelete
  48. Oh and since I made a post I might as well say it, Telus equipment is decent. You are currently only allowed 4 Telus boxes in a house (they are discussing changing it to 6) Shaw gateway trumps the telus Opt. box out of the water with capabilities and even without the current software updates it will continue to surpass it in quality and function. The current Bell PVR is only really good for picture in terms of funciton its rather limited at the moment but even Bell is releasing a device refered to as a "Hopper" Works just like the gateway but is even more advanced with a slingbox being built in and higher data transfer speeds.

    Thats it Im done

    ReplyDelete
  49. We have the Shaw Gateway and enjoy and appreciate the functions of the PVR. However, the slowness of every function from changing channels to searching for a program by the title is absolutely maddening! The delay from the moment a button on the remote control is pressed, to the time the tv actually responds is far too long. Watching tv shouldn't be a frustrating event. This alone is enough to make us switch, which we plan to do tomorrow.

    ReplyDelete
  50. I have read all the comments in this stream and because of the picture quality issue I will stay with Shaw. If I bought a Telus bundle which I was thinking of doing, there is also the concern over changing Passwords and Links to many sites that now recognize my Shaw email address. I also have 100's of emails from friends and business associates that are saved in my Shaw Mailboxes using an Apple computer and would not want to lose them. Sure I have a gmail account, used mainly when I travel, but have not thought in the past to use it as my main address and it would be totally frustrating to try to change everything now I assume. I would be interested to know if anyone has a magic solution to this problem in case I do have trouble when I get the Gateway installed. Thanks.

    ReplyDelete
  51. I have the Telus Optik bundle. I opted for it because it was $10 a month cheaper and you had the ability to record shows remotely. It advertised 6 recordings at once and 25 mbps. What I found out after setting it up, was that in my area, I am only eligible for 15 mbps and that my PVR system can only watch/record 1 HD channel and 2 SD channels at a time. I have had the system for about 9 months now and ever since, one of my set boxes has not been able to play the shows correctly or recordings. I have called Telus numerous times and requested a fix. They keep saying that it is a known issue and that a patch will be coming out in the next 6-8 weeks. In the past month, the PVR has also been acting up by crashing each time I try to play a recorded show. Called Telus again on this and they just keep telling me to unplug to reset my Modem and PVR.

    The installation of the service was also a poor experiance as the person messed with the exterior cable wires which disable one room of the house. I had to demand another installer come out and check on the system. He did find the problem and fix this.

    The app for iphone, android and iphone, (and I have all three) is nothing to brag about. It does do its job, but it is very slow to browse through the programs. You have to really know what you want to record.

    My last complaint about Telus optik TV is navigating through the menus is also slow. There is at least a half second to 1 second pause each time I push a button.

    Now I am about to call shaw for information,.

    ReplyDelete
    Replies
    1. Totally agree. We've had Telus Optik for about 1.5 years now and absolutely hate it. The installation took about 8 hours and wasn't done properly - we've had technicians in at least 4x to fix it.

      Anytime we have issues (and this is VERY frequently, at least every 2-3 weeks), yes you can get through to customer service relatively easy, but their solution is always to unplug your monitor. I can do that myself, and it doesn't work! Our pvr has gone down 3x and we've lost all our recordings - have been told our xbox was too close, wiring is wrong, hard drive is gone, etc., so our pvr has also been replaced 3x

      Plus with 4 of us in the house, the system of only watching/recording 3 things doesn't work out well.

      The worst though is the internet connection, and specifically my son's xbox. We had telus internet before with Bell Tv and everything worked fine. When we switched to Optik (worst decision ever) my son gets kicked off his xbox live constantly - several times a day. Also whenever someone uses the microwave, we also get kicked off all wireless internet. Telus's solution is to get an electrician in. No thanks.

      After numerous fits with Telus, they've told us we may cancel our 'contract' without a fee, and we're going to switch to Shaw. I realize it will be a little more money, but will be worth it.

      Delete
  52. Good news , Telus also offers Month to Month service(No contract), you just have to pay a rental fee for your boxes. I think if i am unable to decide if optik would work or not , i think i can give it a try for few months atleast and see if its worth switching for 3 yr and get the laptop offer.

    ReplyDelete
    Replies
    1. I have been a customer of Optik TV since June 2011 and have had good customer service, great picture quality and no problems with signal. About once every 6 weeks I have to reboot the box.
      Some people must be so technologically connected they must have no life! We have one tv, 2 computers with Wi-Fi and a telephone. We occassionally record 2 HD shows.
      About 6 months ago my brother-in-law moved and set up an appointment to install Shaw as he was currently their customer. I house sat waiting for the morning appointment and no-one showed up all day. A call to Shaw and an 7 hour wait for customer service the next day we found out that the appointemnt wasnt even logged in their system! Set up a new appointment for 2 weeks, but before the new date, the apartment manager said that the building has free Telus Optik TV for new tennants for 12 months! Called Shaw and told them to stuff it and returned the equipment to Shaw in Edmonton West where the lineups went out the door! Shaw doesnt know the meaning of good service! My brother in law is quite happy with Telus TV and says it is much better than Shaw.
      I been googling the Shaw website and get a listing of HD Channels to compare with Telus Optik and that part of their site is not available! And they boast more HD Channels - what a crock. The 1080p signal on Shaw only applies to On demand Movies as television signals are only 720p!

      Delete
  53. I've had enough of Shaw. 25 Mbps is more than anyone needs. Optik is just beautiful and the HD is better than I've had with Shaw or Shaw Direct.

    ReplyDelete
  54. Just signed up with Shaw on there Gateway system. What a beauty. Was with Bell for TV @ $140 p/m and Telus for internet & phone @ $80 p/m. Got Gateway with a similar HD channel line up I had with Bell, phone with 1 year FREE long distance anywhere in Canada/U.S., and blazing 50mbs internet, all for $99 and no contract. The installer and technician that set me up were 1st class in every way. The unexpected bonus was HD was noticeably better on my 50" Sammy plasma on the Gateway than what I thought was an unbeatable Bell picture quality.
    Now the bad news. I have been with Bell since 2001 and have put up with there Bill creep. Every so often, my bill would increase with no explanation...never by a large amount but over time it amounted to approx. $30 even though I cancelled channels that I never watched on 2 occasions and never added new ones. And now I find out they expect me to pay a cancellation fee equal to 1 months service. The fact that there is no mention of any such thing in the Terms & Conditions when I signed up with them doesn't seem matter to them. I won't be paying.
    As for Telus, they made a mistake. Shaw looked after transferring my phone from Telus and that was seamless. However, Telus took it upon themselves to cancel my internet account at the same time without my instruction. The Shaw guys suggested I keep that open until I move all my email addresses etc. - about 50+. While I wasn't happy about it, I will say Telus was admitted their mistake and were very apologetic. And then they suggested that given I was no longer a Telus customer, in general, they could now match what I got with Shaw plus give me a new Samsung tablet. Their customer service person and I had a good chuckle over that.

    ReplyDelete
  55. Telus Optik customer of 3 Years, and I have no real complains. PVR failed, got upgraded to the 500gig unit. Billing error, the Telus rep fixed it. I pay $38 a month for TV, get all the locals, and sports in HD and SD. That's 25 HD channels! The 15 mbs for High Speed is fast enough for the amount of Torrents I need to download. Really why complain about speeds? If you are recording more than 3 HD shows at once, maybe you should consider taking up a new hobby, like a walk outside... Not to Knock the competition, but to drop $600 on new hardware to get PVR anywhere is crazy! And renting isn't any cheaper. People complain about service agreements, but I didn't pay for the hardware, and still not paying rental fees on it. At least my monthly bill is under $100, for a three services? What's yours?

    ReplyDelete
    Replies
    1. I an not a very big fan of sitting down to watch tv even as a child but there is the odd show or programs that I would enjoy at my convenience this is why I am a huge fan of recording pvr. I can watch what I want when I want. So your comment about new hobby is quite the opposite with pvr. Problem with telus though alot of my shows dont always show up on the other boxes and or do not record properly sometimes disaprear or glich out.

      Delete
  56. I've had the SHAW Gateway from as soon as it was available (installer had never installed on before). Still waiting for firmware upgrades that will make it close to decent.
    In it's current form, I could never recommend it to anyone. The guide is terrible to navigate. The remote doesn't even offer a way to switch sources for the TV. It doesn't even come with a real manual. Only came with a "shaw" manual. No one can get me a real "Arris" manual for the thing. Portal frequently loses connection (albeit for very short durations). The remote lag is often 5 or 6 seconds (stopping seems OK, but "play" is where the issue is.
    The real issue lies with the regulator... in the US you can connect any PVR to any of the cable providers -- it's required by law. In Canada, we are stuck with whatever POS the providers "allow" us to use (at whatever price they decide to charge!).
    Whichever carrier is the first to allow me to use a Tivo Premier Elite is going to get my business (all they have to do is support cable card technology, like the US mandates) -- and i'll have a Digital gateway piece crap for sale for as much as someone will give me for it!

    ReplyDelete
  57. Hi guys excellent blog n comments regarding shaw vs telus. I'm switching over to telus as well with the 25mbps connection. As I play multiplayer fps games it's important for me to have a good Internet connection. So my question is that with the 25 mbps connection n streaming one hd channel would it hamper the Internet connection noticibly?

    ReplyDelete
    Replies
    1. Definately, as mentioned a few times on here telus internet services dips in download and upload speed if their tv is in use. Shaw extreme or better yet Broad band 50 would serve you much better playing an fps or really any game for that matter.

      Delete
    2. how would shaw be better?? Its speeds are inconsistent and that is a fact since it is cable. You would start a game at high speeds and half way through your ping will get too high and you will disconnect. At least read the 846 comments posted here before adding your own :p

      Delete
    3. LMFAO! multiplayer games rely very little on bandwidth or speed. the primary requirement is low latency. the packets are small and numerous, so high latency would cause lag. read a book.

      Delete
  58. To the above anonymous on march 10th about selling gateway. I will pay you 100 bucks for your system :p

    New code upgrade is coming next week with alot of improvements and fixes from what i hear, i'd take you up on your offer for seeling for as much as someone is willling to pay for it.

    If you are serious about selling, i would be imterested. I already haveone and had it since day one. Love the system. Parents want One as well.

    ReplyDelete
  59. Does the new Telus optic run on the existing coaxial cable or do they have to run a bunch of telephone wire in ur house?

    ReplyDelete
  60. This is a good forum Ian. I'm a longtime Shaw HD/Internet/home phone customer in Red Deer, AB. Telus is enticing me with free HDPVR, free HD box rental, free laptop(HP G6). Telus TV/Internet/Home Phone would be $55/mo for 6 mo., $90/mo thereafter. My present Shaw bundle costs $199/mo for HD package plus HBO. I'm tempted by the price but I'm strongly inclined to stay w Shaw.

    My brother lives in New Westminster, near downtown, and has bandwidth issues whereby he cannot watch one HD chasnnel and record another atb the same time. Seems very lame to me. I don't think Telus has the same b/w issues in Red Deer but I'm also leery of 3 yr contract. Keep up the good work. Thanks.

    ReplyDelete
  61. Good review. I am confused by all the comments about telus only allowing 3HD channels, whereas shaw allows 6... I am sorry, but if you need to record more than 2 or 3 shows at a time then you really should re-prioritize your life. set down the remote and go outside.
    neither company is in it for the consumer. they are in it for profit. period.
    i rent a suite and we have telus optik. the reason for the switch was because shaw billed the main house and the suite separately. telus did not. the choice was clear.

    ReplyDelete
  62. Interesting to stumble across this blog and it helps to analyze the options. I am curious if anyone encountered the experience I have had with Shaw. I have enjoyed the system for over 2 years at the "promotional fee of approx 95+taxes/month and they kept extending this price until nov.2011.
    They began charging me 185+ tax/month or almost $205/month as of Dec 2011. I sent a note on their website that I did not accept this, and would agree to pay 129 /month all in. They cut off service after 4 months of me paying 129/month and advise I still owe several hundred dollars. I had no contract and I accept that the service is finished and I am trying to return the equipment. any comments or feedback on their position?

    ReplyDelete
  63. To the questions comparing shaw 6 tunners to telus now 4 tunners on some profiles, recoding and playback are two different things.

    Today, shaw's gateway system has the ability to record 6 hd channels simultanously which in all honesty i find myself, wife and kids shows all coming on at the same time to easily hit that number. At the same time, you can playback 6 hd channels. That is 12 actions being performed. The 6 playback would imply there are 6 tv's in the house, most people have 3 tv's now a days.

    The thing people don't realize is that they are acustomed to old ways where recording primetime shows would happen at 6-7 pm, and once they record that wait for the 9pm viewing for the next set due to limitations of their pvr technology. With shaw's system, you now break that boundary and have the ability to record all your shows at once when they are first aired. This also gives you the ability to watch your shows faster as you can skip commercials since everything is recorded aleady, and no waiting.

    Telus today can only do a max of 4 hd recordings which is limited to fiber to the home setups. That is A small group, majority of people get 3 and less. Limitations of media room software only allow a max of 4 hd recordings. I don't know how many simultanous recording and playbacks telus can do. I think i heard 6 actions on some forums, but would be great to get clarification.

    ReplyDelete
  64. Live in Salmon Arm BC. Recently our beloved LOCALLY OWNED and OPERATED cable company sold out to Shaw. Now, my hubby and I used to live at the Coast and had Shaw for 10 years. However, when we moved up here, Shaw was not offered and went with the local cable company. We were fairly happy with it for 10 years( I can count on one hand how many times we had problems with it) and then Sun Country sold out to Shaw about three to six months ago. Now, since we have had Shaw, our cable is VERY spotty and it's constantly going down :( We pay 91$ a month and have Movie Central, Oasis and a couple of the HD channels, so really, not that much. Our internet is with Telus. We are eagerly awaiting the arrival of Optik in our area (we've heard it's on it's way) and can't WAIT to get rid of Shaw......what's the best deal anyone has received from Telus when they made the switch?

    ReplyDelete
  65. both SP have their own inadequacies but Telus basic internet is much slower when uploading videos, music - if you are with shaw stay (don't expect things are going to be perfect but at least much faster for internet) - DONT switch to TELUS and don't go into contract - lots of headaches!!

    ReplyDelete
  66. Be aware, Shaw has changed thier Joint Terms of Service effective May 1, 2012. As a Shaw customer if you terminate your contract, you are required to provide 30 days notice. The fine print on thier Terms of Service reads: 1.You may terminate the Services for any reason at any time by providing Shaw no less than 30 days advance notice of your desire to terminate. Applicable Service charges continue to apply until the later of (1) the end of the notice period, or (2) such time as the Services are no longer accessible.
    2.You agree that if the Services are terminated for any reason you will: a.pay Shaw in full any amounts due and outstanding for your use of the Services and return the Rental Equipment to Shaw; and
    b.permit Shaw to access the Service Location at a mutually agreed upon time to remove the Rental Equipment and any other equipment or materials provided by Shaw if you fail to return same to Shaw as required under these Terms of Service.

    ReplyDelete
  67. so where do you return the equipment to Shaw?Live in Surrey.

    ReplyDelete
    Replies
    1. Shaw Tower at 1077 West Cordova, Vancouver

      Delete
  68. I switched from Shaw to Telus Optik, and am soooooo glad I did so! I switched mainly because Shaw's customer service was HORRENDOUS! In all the years I had been with Shaw I think I had two competent customer service agents. I was constantly given the telephone run around from one agent to another every time someone didn't know how to handle an issue or want to handle an issue. I never dealt with so much garbage in my life! They also would NEVER put a supervisor on the phone when I'd demand one!
    I pay about the same price for Telus but get far more channels, and the channels I want. I got the free HP, which I do not find any slower than Shaw. As far as customer service I have yet to run into a bad experience. After leaving Shaw I received a "We miss you at Shaw" letter, and I could only laugh because I do not miss them at all!Nor do I miss the headaches I got from their crappy customer service!

    ReplyDelete
  69. A Telus salesperson came to my door the other day to pitch their bundle. I have been with Shaw for a number of years. I have had no real issues with Shaw except it does seem expensive. If I go to Telus, I will save a bit of money per month, gain more channels, and have the ability to record more programs on the PVR simultaneously and on more than one TV. I will also receive the free laptop that they are offering. However, I am concerned that I will miss my "extreme" internet from Shaw. I'm worried that Telus' bandwidth of 15 mbps will not be enough and I'm uncomfortable that I will be locked into a 3 year contract. If I go to 25 mbps, which the Telus salesperson said I do not need, then there isn't a significant difference in the price. I do stream quite a bit of video on the internet such as porn, youtube, etc. Will 15 mbps be enough?

    This is a great blog, but there doesn't seem to be any clear winner between Shaw or Telus. Should I stay or should I go?

    ReplyDelete
  70. Hi folks, good thread here.

    I just switched from Shaw Cable to Telus Optik TV 2 days ago and so far must say I am totally unimpressed with the HD picture quality (PQ). I'm going to say that on some telecasts, e.g. the Euro soccer, the PQ is awful. While I do like the small footprint of the hardware, the remote and the program guide and other functions, for me "PQ" is No. 1 and so far Telus Optik sucks - big time!! - compared to what I was getting with Shaw Cable. I'll be phoning Telus tonight after work and will report back here if Telus is able to do anything about the PQ or if the CSR gives me the "it is what it is" line.
    FYIW, I'm in North Vancouver.
    "northvanner"

    ReplyDelete
    Replies
    1. So, I used Telus online chat last night and discussed the issue of poor HD PQ with a CSR. It was a pleasant conversation but from a technical point of view not exactly fulfilling. I sort of led the issue by stating that the Telus installer connected my main STB to the TV using my own HDMI cable (Phillips 5' from Walmart) and connected the secondary STB to the other TV using a HDMI cable that came with that STB. Bottom line is that the CSR ordered two composite cables for my STB's that I should get in the mail tout-suite (Canada Post Expedited). While I'm not exactly confident that connecting my STB's with Telus's composite cables will change the HD PQ, at least that will eliminate the possibility that the poor PQ is due to the HDMI connections. I'm of the opinion that like most things, for HD it's either on or off, no in between, but I am hoping that the cabling will do the trick. I will post an update once I receive and connect my STB's with the composite cables.
      "northvanner"

      Delete
    2. Just for the record I meant to say "component" cables not "composite". Truth be told I'm not exactly sure what kind of cables Telus will be sending (and don't really care) but I do hope they solve my PQ problem.
      "northvanner"

      Delete
    3. Received 2 sets of component cables in the mail and connected them to STB's and TV's. No noticeable improvement in PQ. Not willing to accept that this is the end of my PQ story I will be contacting Telus again to see if there's any diagnostics they can do on their end regarding either the phone line in, the setup done by the installer (e.g. twisted pair/coax/CAT 5), or checking the main STB they provided to see if I'm "stuck" with Telus' inferior (IMHO) HD PQ for now. At least until such time as improvements are made via firmware updates or other technological advances (e.g. less compression) to improve the PQ. Hopefully I'll be able to report back here with something positive.
      "northvanner"

      Delete
    4. You NEED telus a supplied HDMI cable. No matter what telus or Shaw says, component cables are inferior junk.

      I got a new 46"LED HDTV for the livingroom (previous goes into the basement); I know it needs to have a proper HDMI cable to work properly with Telus boxes. Telus says otherwise...repeatedly. They send over a tech that just wants to pass off bags and bags of component cables and be on his merry way.

      For some stupid reasons, not all HDMI cables will work with these boxes. The only one that worked 95% was supplied by Telus at the original install. Quite the teeth pulling adventure, actually got into a argument with the tech and customer service about this issue, but I won out, got the HDMI cable and PROBLEM SOLVED.

      I also want to add since I'm here, telus optik boxes UI are a complete joke. Basically it feels like it was custom made for a imaginary PG-13 TV commercial family. You know...stereotypical husband, wife and 2.5 kids waving at you smiling like bunch of mindless morons...

      Its slow, sluggish, doesnt listen to commands. Or it delays all commands due to inferior processing power on the main box. You need a tech to come over JUST TO DELETE APPS. Try to read the info on a show only to have it auto-repeat information you have or dont want to read. Also static IP's, port forwarding and home network functions with telus routers have been diminished and break the EULA. (Was told that by the tech at original install...)

      Delete
  71. Optik TV sure seems to have a way of increasing your bill I was so happy when optik TV came in I payed my bills religiously until the first sneaky increase which upset me then I canceled some services then more bill fluctuations finally I cut everything to basic services and told them next step is cancellation but I noticed my internet bandwidth was cut. This company was good for the first 2 years and used people for advertisement than it was game over if you sign a contract for a price it should remain that way full term optik TV is no better than Shaw both companies are no good Canada needs to open the market to other companies and shut these fraudsters down all I can say is bye bye optik TV I'd rather get rabbit ears than deal with either company.

    ReplyDelete
  72. Hi there, I was on the Telus Optik, it was the greatest thing as far as I was concerned. I was really happy with it, and I should have stayed with Telus but I got a call from "James" from the Sales team at Shaw promoting their new Gateway. He told me he could get my bill down too 124.85 total for everything, and if I didn't like it I could go back to Telus and just return the equipment. But in the end I have no end of trouble with this NEW Gateway, I have to reset it every day and sometimes twice a day. I have made several calls requesting a tech to look at it. I then got the Shaw bill for 124.85, I paid it no worries, but then I got a bill for 50 dollars, so I paid the 50 dollars but I guess in the end to the wrong acct number. FYI: I was put on a rent-to-own, they never ever told me this, and I am stuck with the hardward. Because I was paying to my service account they said because of none payment they are charging me the full amount for the hardwar of 1300. Also if your rent-to-own equipment is faulty, well that now becaomes your problem and you have to pay to replace it.......be very very careful getting caught like I did. If anyone of you are also experiencing this same problem feel free to email me at kleelang@hotmail.com cause I would love to setup a class action suite. None the less I have put my tail between my legs and I am going back to telus. Take Care, Karen

    ReplyDelete
  73. hi guys!
    don’t ever go with shaw cable, they have the worst customer service(not enough training i guess)
    not just their customer service is bad, yet they have too many technical issues with their gateway and internet service.
    just little over two months ago i bought the new gateway unit along with hd box for over 600$. last month didnt have the cable for 3 weeks for technical issues, waited too long for someone to come and fix it and yet again for two days no service on gateway cable system.
    i m also using broadband 50 mbps but dont feel much speed specially the modem they give out is not good at all.
    and when call shaw they actually put me on hold for more than an hour back and forth.
    shaw has no contract but its no worst than three years contract. i have actually purchase hardware for little over 600$. and now i am struck with it. because i could only returned it within 30 days.
    i never used telus but more than happy to sign up a new contract with all that free stuff.
    btw trying to sell my gateway unit and one hd box for 400$. if anyone interested.(with box)
    email(sikenderali@yahoo.com) or call 604-897-7347

    ReplyDelete
  74. Hi if you are with telus and would like to switch to shaw email jbaldwin85@hotmail.com I can get you the best deals that we offer at this time. If you are debating between shaw and telus send me and email I will let you know why shaw is actually a great way to go for your services.

    ReplyDelete
  75. I tried optix and found it wanting. I have 3 HD TVs and wanted one to have a PVR. You can't watch 3 HD programs and record a 4th in HD. Optix simply doesn't have the bandwidth.

    Even watching 3 HD programs, the quality becomes very poor since the signal needs to be compressed too much. You wind up getting movies that look more like cartoons.

    WIth only 1 HD TV optix is pretty good but satellite still can't be beat by anything but over-the-air from the broadcaster. Even then, the difference is small.

    I've had Shaw cable and my main beef with them was service. I would take days for them to send someone and then he'd find out that there was a network problem. That would need another guy and would take about 2 weeks. Why they can't train techs do do both is beyond me. Finally try to get a credit out of them for the service interruption. I never got a credit in 5 years.

    Now I have Telus satellite and the quality as well as service is far better than anything else I've seen.

    As far as Internet goes, Shaw beats Telus but that's a small price to pay for a service that works and when repairs are needed, they are done quickly. Usually in a day or two.

    ReplyDelete
  76. I use Shaw and had more positives than negatives. Yes put on how for technical services can be long but Shaw is a big company serving a lot of customers and have waited longer phoning other companies for technical problems, like DELL. The techs I got were very good and know what they were talking about and they all spoken perfect English. Today the person I talked to was in my home town. Some problems I got was with the PVR not working properly and got a nice talk through to solve the problem and 95% the time was solved at that time. When a tech had to come to my place it wasn't the next day and the reason for that was because I wasn't the only one that needed their service!! Those of you that bitch about that, grow up you're very spoiled to expect that. When the tech had to come it always came to replace the machine. They replaced it without ANY problems and I owned those machines and they didn't charge me for them!

    I don't like the constant changes is cost. I don't like that I have to pay for channels that I never use, like sports channels. I don't like the pore choose of VOD movies. I don't like that they don't have an app for me to play with my PVR. I do like that the number of HD channels are growing. I never had a problem with the setup when I moved, probably because I gave them a lot and not last minute notice. I do think that they have a very knowledgeable and nice staff of techs that aren't in India that I can call 24/7/365. I do find the both on screen and menu guides easy to use. I like that I get a very good HD channel pictures from channels and shows that USE HD cameras to record with. I have thought about switching to Telus because of the cost of Shaw but what I read is that it's not enough to switch and even more, I do NOT have to sign a contract with Shaw and can cancel at anytime.

    ReplyDelete
  77. Oh yea, if your converter or action on your TV is slow it's because the battery in your converter needs to be replaced.

    ReplyDelete
  78. I have Telus Optik and have been experiencing TV picture problems, especially with my Golf Channel HD reception. To wit, when a golfer walks, however slowly, his face 'ghosts' and the ghost image moves up and down as if attached to a bungee cord. Thinking that my 5 year old Sony Bravia was the culprit, I purchased a new Samsung TV only to discover that the same picture problems occurred. Needless to say I returned the new TV and called Telus.
    The Telus service rep performed diagnostics, did not find any issues, replaced the modem, and asked that I monitor the performance.

    Even with the new modem, the 'ghosting' problem persists. I will contact Telus again but before doing so I was wondering if anyone has a similar experience and can suggest some alternative solution to this problem.

    ReplyDelete
  79. I was a Telus internet user in downtown Calgary. I could not get upgraded to internet service faster than 6MBs. I also started experiencing routing issues in Aug 2012 and from what I can tell Telus is basically re-routing traffic in order to support Optik. As a result my internet FPS gaming has gone to crap because all my servers now have horrible routing. I was able to prove part of this by changing the IP address of a server I run and because it wasn't in the existing routing tables it routed well, but all my existing servers were hosed. I just installed Shaw and I have no routing issues with any of my servers and I appear to have a lower ping overall. I have yet to experience my FPS games repeatedly to see if there are any issues on Shaw. I am highly disappointed in Telus who basically dropped my routing customer support request to the point I will be dropping their service.

    ReplyDelete
  80. One feature that is available with Telus and NOT with Gateway. You can program the Telus PVR remotely via cell phone. Not sure if you need to have your phone contract with telus for that. Contacted Shaw who state this feature is not available with them.

    ReplyDelete
  81. Hi Ian,

    First I would like to note I read your whole blog & a couple of the comments…
    If you are going to write a blog on two different companies insure you have put the correct information with the Shaw gateway you can connect up to 6 TV you can record up to 6HD programs at one time. Also, you did not mention with Telus say if you have up to 4 TVs in your house each TV will take up to 4mbps for each TV with Telus AND you cannot have more than 4 TV's in the house or the system will shut down. Why might it shut down? because their "Optik" TV is not actually Optic it is just internet TV on the same line, which can destroy the quality of your TV and HD channels along with your internet speeds. Another point you left out Telus HD shows are 780i you did mention Shaw being 1080i but you didn't mention TELUS’s quality the comparison of 780i to 1080i is very noticeable 1080i will be a lot crisper and clearer. so not only can the Shaw gateway have more TV's running have better quality with all products faster internet speeds let’s start with the channel lineup! At TELUS if you buy a theme pack your spending $7.00 a theme pack where you can get 8-15 channels while, at Shaw, you spend $10.00/ theme pack but most of their theme packs include 15-25 channels so which one has more value? not only do you get more channels you get more value for each theme pack you pay for. It is more cost effective and over all a better quality product, plus do not forget Shaw HAS NO CONTRACTS! NO CANCELLATION FEES NO OBLIGATION TO ANYTHING! That is a company that is proud in their product they do not have to lock you in. This company doesn't have to bribe people into joining them with free gifts laptops or x-boxes or TV's on a 3 year term.

    ReplyDelete
  82. I've been using Telus Optik for over a year now and am very pleased. Previously I had Telus Satellite and prior to that Shaw HD cable. Optik beats both by far.

    I live in a newer neighbourhood and we have fiber run right into our house, so I get the full possible bandwidth possible. I just ran speedtest and I'm still getting 27Mbps download speed while watching one HD channel and recording another. My plan is supposed to be max 25Mbps and I consistently get 24-27Mbps download. I have the Optik PVR and 2 XBox 360's running the Optik application all are on HD TVs.

    As for picture quality, there is no perceptible difference between Optik HD and BluRay on my Samsung 60" 1080p tv.

    ReplyDelete
  83. I was with Shaw for over 12 years got sick and tired of bills increasing every couple months and additional costs for converters to get back the channels I once had. Tried numerous times to get them to reduce bills, they have no loyalty program they said shove it. I switched to Telus, excellent installation more channels then I need Yes after 6 months they start taking away discounts but customer service always seems to reverse or find a new discount for me

    ReplyDelete
  84. April 14 2013
    I have been with Bell satelite for years, now I am looking at going with Telus Optik T V The only thing I do not like much is the three years contract I have to sign. The problem with satelites if it rain or snow heavy you loose the reception. Any good sugestions?
    REPLY

    ReplyDelete
  85. I'm on a 25 Mbit connection with Telus Optik TV. I can watch up to 2 HD streams without my internet speed slowing down. This is because my modem trains up at a higher rate than my internet speed to compensate for *most* of my TV usage. When using all 3 HD and 1 SD streams, I slow down to 19 Mbit. This I can live with, as I don't regularly use all my streams. And I plan on upgrading my internet speed to 50 Mbit in the near future as well. I'm very impressed with Telus Optik TV and internet, and love my new 40" Samsung LED TV they sent me.

    ReplyDelete
  86. "First I would like to note I read your whole blog & a couple of the comments…
    If you are going to write a blog on two different companies insure you have put the correct information with the Shaw gateway you can connect up to 6 TV you can record up to 6HD programs at one time. Also, you did not mention with Telus say if you have up to 4 TVs in your house each TV will take up to 4mbps for each TV with Telus AND you cannot have more than 4 TV's in the house or the system will shut down"

    The system does not "shut down". This is ridiculous. You can watch 3 HD streams, 1 SD stream, and can watch recordings or the same channel on your remaining TVs, up to 6 of them.

    "Why might it shut down? because their "Optik" TV is not actually Optic it is just internet TV on the same line, which can destroy the quality of your TV and HD channels along with your internet speeds."

    Again, ridiculous. Your stream comes over either your phone line, or a fiber optic line if you have one in your area. Picture quality stays 100% consistent. There is no degradation. You can use 2 HD streams at once with absolutely NO slowdown of your internet, because your modem trains up at a higher rate than your internet speed. You'll notice a slight slowdown beyond this if you're actually using that many streams.

    "Another point you left out Telus HD shows are 780i you did mention Shaw being 1080i but you didn't mention TELUS’s quality the comparison of 780i to 1080i is very noticeable 1080i will be a lot crisper and clearer."

    First of all, there is no such thing as 720i. You must mean 720p. 720p gives a better picture than 1080i, as 1080i is interlaced. 1080i is actually giving you only 540 lines per screen refresh. You'll notice poor quality with 1080i during fast motion, like hockey games for example. Almost all broadcasters only broadcast in 720p as well.

    "so not only can the Shaw gateway have more TV's running have better quality with all products faster internet speeds let’s start with the channel lineup! At TELUS if you buy a theme pack your spending $7.00 a theme pack where you can get 8-15 channels while, at Shaw, you spend $10.00/ theme pack but most of their theme packs include 15-25 channels so which one has more value? not only do you get more channels you get more value for each theme pack you pay for. "

    These prices make no sense. Have you even looked at Telus packaging before?

    "It is more cost effective and over all a better quality product, plus do not forget Shaw HAS NO CONTRACTS! NO CANCELLATION FEES NO OBLIGATION TO ANYTHING! That is a company that is proud in their product they do not have to lock you in. This company doesn't have to bribe people into joining them with free gifts laptops or x-boxes or TV's on a 3 year term."

    Contracts are entirely optional. I'm going to have a provider for 3 years no matter what, so why not get myself a free 40" TV that's worth $800? How is this a bad thing? Clearly you're biased just for the sake of being biased, because your knowledge of television services is laughable. Let me guess... Shaw employee?

    ReplyDelete
  87. I have experienced almost daily problems with Optik. The box by the tv seems to lose or have a degraded connection to the PVR. I get pixilation, the pictures freezes, sound gets out of sync with the picture and playback of recordings stop. TELUS service while responsive has been terrible. Going through the online chat service all they do is tell me to pull the plugs on the modem, pvr and set box and then power them back on. This often corrects the problem for an hour or so and then I am right back. A tech has come out twice, played around replacing cables for an hour or so, declared the system fixed and left. An hour or so later the problems start again. I will be calling them to take the system out. Will try Shaw.

    ReplyDelete
  88. Cancelled Shaw for Telus which is saving me 55.00 a month. Had to pay Shaw for another 30 days for not giving them 30 days notice. Went in to check my email on Shaw web mail and found out they shut my email down even though I paid for 30 more days. They will not answer my emails and forget phoning them. Excellent service so far from Telus will never go back to Shaw and the rest of my family is switching also. There goes 6 more customers Shaw just lost.

    ReplyDelete
  89. Telus Optik customer here, a lot of people say that with Telus Optik the internet slows down the with the TV on. I did some testing of my own and I can have 2 HD streams going while downloading windows updates on a new laptop (wirelessly) with no slowdown whatsoever. In fact any time I've ever done a speed test I always get my full bandwidth (25/5) every time I test for the past 3 years I've had optik. I don't think shaw chumps can say the same with their brutal slowdown at peak times, that 100Mb connection easily drops down to 20Mbps between 5pm and 8pm. Just upgraded to the 50/10, can't wait to have an actual 50/10 connection with 100% bandwidth 100% of the time.

    ReplyDelete